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Description
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Warm Tips:
All wedding dresses in our shop can be customized in size and color. Please select a size close to your body size to submit the order. If you need custom size or color, please provide me the measured data in three days. Please read the following notes carefully before placing your order.If you have any questions,please feel free to contact us.
If you know your body size very well and it is not convenient to re-measure your body, you can choose to order your wedding dress according to the standard size. Please check the detailed data and submit the order in the size closest to your body size data. If you choose any size parameters that are significantly different from your figure, please contact us in time.
If you can't find fit size on size chart, please send your measurements to me, we can offer free custom made service.
Bust ___inch or ___cm,
Waist ___inch or ___cm,
Hips ___inch or ___cm,
Hollow to hem(with shoes) ___inch or ___cm ,
Your Height(with shoes) ___inch or ___cm,
Arm Length ___inch or ___cm.
Most wedding dresses in our shop can be customized in color. If you want to customize special color wedding dress, please choose the color number you want to tell us before you place the order.
Q: How to custom made measurements?
A: We can provide free custom made service.
First, you can choose any size to place order, it is just for payment, and then you send me your measurements, including:
Bust ___ inch or ___cm,
Waist ___ inch or ___cm,
Hips ___ inch or ___cm,
Hollow to hem(with shoes) ___inch or ___cm ,
Your Height(with shoes) ___inch or ___cm,
Arm Length ___inch or ___cm.
Q:How to custom made colors?
A: We can provide free custom made color service.
You can choose your color based on our color chart or contact us.
Q:How to custom made dresses ?
A: You can send dresses picture to me, then I will give you a good price, if you can accept, we will send you payment link.
Q: Production time and shipping time?
A: Usually our production time is 5-7 days, expedited order 3-5 days.
When you place order, you can check total shipping time.
Q: Can I change some original dresses designs?
A:No problem, this is free.
Q: What if I don't like this dresses?
A: First of all, please don't worry, you can contact us, we will help you to solve this problem.
Items will be send by UPS, FedEx, TNT, DHL, EMS,China Post etc Shipping time: 4-10 days by TNT, UPS, FedEx, DHL -Item will be couriered from China to your address. We may fold the gown inside out to protect the beading or lacing. -Before shipment we will do a careful examination, tried to be no problems.But if the you get the goods found problems, please contact with us, we will help you properly addressed.
1.You have 5 days to decide if the items are right for you after you received them.
2.You can return or exchange any unworn,unwashed,unaltered,undamaged items in original package including your order No.
3.Return shipping fee is paid by buyer.
4.In order to slove your problem as soon as possiable,please contact us first and tell us your return season.
5.After we received your returning parcel info and tracking No. we will refund your money to your account within 3-10 working days.
6.We are so sorry about that if you received item that is not what actually you order or not the same as the pictures show or the description says on webpages.
Since your feedback is very important to the development of our business, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It'll just take you 1 minute. Thank you!
If you have any questions, please ask me before payment or leave a new message to me when you make it, we will answer you within 24hours.
14 Days Return & Refund
xWe've partnered with FraudShieldLegal.com to combat fraudulent activities effectively. This ensures that we maintain affordable prices for you without passing on the costs of fraud. Our commitment to tackling fraud and the wardrobing phenomenon through legal measures ensures a fair shopping experience for all.
Return and refund policy
You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process within a maximum of 48H from delivery date.
Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.
At EA Bride, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we're here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.
AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.
- Our Commitment to Excellence
From the moment you choose EA Bride for your shopping needs, you become a valued member of our community. We take pride in offering a curated selection of products that are thoughtfully designed and meticulously crafted to meet your expectations. Whether you're searching for the perfect dress for a special occasion or a unique accessory to complement your style, we're dedicated to helping you find exactly what you're looking for.
- Transparent and Clear Guidelines
We believe in transparency and clarity when it comes to our return policy. By outlining our guidelines in detail, we aim to provide you with a clear understanding of how returns are facilitated at EA Bride. Whether you're returning a damaged item or simply need to exchange a product for a different size or color, we're here to assist you every step of the way.
- Your Satisfaction Guaranteed
Your satisfaction is our ultimate goal. If for any reason you're not completely satisfied with your purchase, we encourage you to reach out to our dedicated customer service team. We're here to listen to your concerns, address any issues, and work towards a resolution that leaves you feeling confident and satisfied with your shopping experience.
Return Eligibility
While we aim to ensure your complete satisfaction with our products, we understand that circumstances may arise where a return is necessary. Our return policy is designed to accommodate such situations, although with certain limitations.
Please note that all return requests must be accompanied by supporting pictures of the product. The return request will be considered valid and effective only once we have received and reviewed the product pictures.
Damaged Dresses
At EA Bride, we understand the importance of receiving your order in pristine condition. We acknowledge that there may be instances where a dress arrives with unexpected flaws or is not the item you anticipated. In such cases, we strive to provide a resolution that ensures your satisfaction.
- Definition of Damaged Dresses
Damaged dresses are those that exhibit noticeable flaws upon arrival, which were not present at the time of purchase. These flaws may include tears, rips, stains, or other imperfections that detract from the garment's quality and intended appearance. Our commitment to quality means that we take these concerns seriously and seek to address them promptly.
- Variations in Handmade Products
It's important to recognize that handmade products, including our dresses, may exhibit slight variations in color or sizing. These variations are inherent in the crafting process and contribute to the uniqueness of each garment. While we strive for consistency in our products, we acknowledge that minor differences may occur and may not necessarily constitute damage.
- Our Commitment to Resolution
Should you receive a damaged dress or the wrong item, we encourage you to contact our Customer Service team promptly. Providing clear pictures of the issue will aid us in assessing the situation and determining the appropriate course of action. We are committed to resolving any discrepancies and ensuring that you receive the quality product you expect from EA Bride.
- Assistance and Support
If you have received a damaged dress or the wrong item, please don't hesitate to reach out to us at info@eabride.com. Our dedicated team is here to assist you every step of the way, providing guidance and support to address your concerns effectively.
- Return Process for Damaged Dresses or Wrong Item Received
If you believe your dress is damaged upon receipt, please contact us within 48 hours of delivery with clear pictures of the issue. Our team will assess the damage and provide further instructions on how to proceed with the return.
Refund Procedure
Upon receiving and inspecting the returned damaged dress, we will initiate the refund process. Refunds will be issued using the original payment method within 10 business days of receiving the returned item.
Final Sale Items
At EA Bride, we occasionally offer certain items as Final Sale. These items are marked as such to signify that they are being sold at a significantly reduced price and are considered non-returnable and non-refundable. We understand that purchasing Final Sale items requires careful consideration, and we aim to provide transparency regarding the terms of sale for these products.
- Non-Returnable and Non-Refundable
Final Sale items are excluded from our standard return and refund policies. Once purchased, these items cannot be returned or exchanged for any reason other than a manufacturing defect or damage upon arrival. It's important to note that Final Sale items are sold in their current condition, and any imperfections or discrepancies are disclosed at the time of sale.
- Considerations Before Purchase
Before purchasing a Final Sale item, we encourage you to carefully review the product description and images provided. Take note of any specific details regarding the item's condition, sizing, or other relevant information. If you have any questions or concerns about a Final Sale item, please don't hesitate to contact our Customer Service team for clarification.
Sizing and Fitting Issues
To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.
Color Mismatch
Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.
Size Deviation
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.
Item Is The Size You Ordered But Does Not Fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.
Exchange Policy
Do you wish to exchange your dress for a different size or item?
Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we will not have any extra dresses for exchange. If you want a different item, please return the order and start a new order from scratch.
Additional Assistance
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@eabride.com. Our dedicated customer service team is here to assist you.
Thank you for your understanding and continued support.
Order Cancellation
We understand that circumstances may arise where you need to cancel your order. Please note the following cancellation policy:
- Orders canceled within 0–24 hours after order confirmation will receive an 90% refund of the price.
- Orders canceled within 24–72 hours after order confirmation will receive an 80% refund of the price.
- Orders canceled between 72 hours after order confirmation and before shipment will receive a 50% refund.
- Once your order has been shipped, it can no longer be canceled.
Warm regards,
The EA Bride Team
How To Measure
xMEASUREMENT GUIDE
MEASUREMENT TIPS FOR THE PERFECT FIT
Get measured before placing an order: We strongly suggest you have your measurements taken first by a professional tailor or measure yourself by following the measure guide below.
Measurement requirements: Make sure you take your measurements barefoot. Do not measure over clothing except undergarments.
A BUST
This is NOT your bra size!
Wear an unpadded bra (your dress will have a built-in bra)
Relax arms at sides
Pull tape across the fullest part of the bust
B WAIST
Bend to one side to find the natural crease of your waist
This is the slimmest part of the waist
Measure across at this point
Keep tape slightly loose to allow for breathing room
C HIPS
Stand with feet together
Measure around the fullest part of the hips and rear
Tape should brush across both hipbones
D HOLLOW TO FLOOR
Stand straight with feet together
Measure from the center of your collarbone(hollow) straight down to the floor
E HEIGHT
Stand straight with feet together
Begin at the top of the head and pull tape straight down to the floor
ARMHOLE
Hold out your arm
Put the tape around your shoulder and across your armhole
Please measure with bare shoulders
ARM CIRCUMFERENCE
Relax your arm
Put the tape around the fullest part of your upper arm
Please measure with bare arm
BELLY
Stand up straight with your abdomen relaxed.
Measure around your belly button with a tape.
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